silverrock warranty cancellation
Come to find out when I check the email before taking it in to get repaired the grill wasn't mentioned in the repairs. The action you just performed triggered the security solution. Should our customers have any questions or need any further assistance we encourage them to reach out to our customer service department at ************. I then took it to the ******* service department and was told I needed a new engine. In this case, the contract states that if a failed component on your vehicle needs to be replaced we *********** new, used, or remanufactured parts taking into consideration the time frame for customers price and warranty of each sourced part. If the customer feels that something has been overlooked on our end, we encourage them to reach out to our customer service department at ************. Hi. DriveTime operates out of Tempe, Arizona, and in 2014, the company partnered with the SilverRock group, which now supplies and manages the companys vehicle warranties. But to get to what repairs are most commonly covered, its tough to tell. If Your Vehicle is equipped with a timing belt, the belt must be replaced before Your Vehicles odometer reads 60,000 miles. You have the option to add two additional coverages to your policy. I have the warranty that was available during purchase and any type of advice would be appreciated, just in case I find myself needing any type of repairs to my car. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. !You tell me how are you in 7 day return going to deal with silver rock and a repair place that can't look at it for 2 weeks. Instead, it covers a specific list of parts that they will provide you with. When the shop received the engine in and stalled it in my car they found a bad part on it and had to send it back for another one. Subreddit for carvana.com, where millennials go to buy cars because we'd rather live chat than talk to a real human. All rights reserved. Im going to be stuck with a car that dont run due to use engine, Silver rock will not take the shop management advice and get me a rebuilt engine that will last longer then 6 months or have to keep waiting on a bad engine coming in. It all started the shop 12-23-21 after all of Carvana warranty ran out of time so called silver rock for the cover of the car over heat. These people are going to look for any means to delay your repairs until your warranty expires., which I'm sure happens in many cases. They leave me on hold for 20 Minutes then the phone goes dead. For all intents and purposes, we will be highlighting the product SilverRock offers to DriveTime customers to help you decide if its worthy of your investment. Additionally, we want to apologize for any delays while waiting for their vehicle to be repaired. In short, if youre after a comprehensive warranty, this isnt it. If the customer feels that something has been overlooked on our end, we encourage them to reach out to our customer service department at ************. Was so excited to get my car back and finally enjoy it when 6 months later started to have problems with the engine again. What I think is key here, is finding a shop that has a established, trusted relationship with Silverrock. Mine had many issues, and the mechanic was shocked that it passed the Carvana inspection. As of yesterday, the warranty has basically paid for itself so far, covering three problems, including replacing the master cylinder in the brake system yesterday, which normally costs $500 to $600. If your vehicle is stolen and not recovered within 30 days from the time the theft is recorded in the national stolen vehicle database, or is deemed a total loss due to theft, this warranty provides up to a $5,000 benefit. We took it in and they replaced a broken fan in the air conditioner which was pre-existing we found out from the mechanic that Drivetime had to have known about and **** dollars later we got the car back. Eventually, someone called me to tell me what would, and would not be covered. Im continuously out of transportation for weeks at a time. Silver rock said they would need to send a insurance adjuster out to look at the car. Three days after delivery I took the vehicle to the dealership for a PPI (pre-purchase inspection). Do you have to use their in network companies? Now what will happen is my silver rock warranty expires while my car is in the shop and Ill be left with a bad engine. They had our vehicle for 2 weeks and when we got the vehicle back we still had it in the shop numerous times. Click to reveal Im continuously out of transportation. The primary difference is that your deductible is $0 at in-network facilities and $100 at non-network facilities. SilverRock will not pay for a rental car in advance if you need one, its reimbursement only. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I spoke to them both and then chose one, Westbahn. STAY AWAY FROM BOTH COMPANIES. Where can I find my cancellation, reimbursement, and transfer forms? We would be glad to provide any necessary feedback to help improve our customer service. All Rights Reserved. How do I contact SilverRock and when? So much is overlapping. Hopefully theyll disclose these problems to the next buyer ahead of time, but I wouldnt count on it. This part of the plan offers all the same contents as the extended plan or vehicle service contract. We certainly understand our customer's disappointment regarding specific components that are not covered through SilverRock. SilverRock is backed by a $4.5 Billion finance company that also owns 144 auto dealerships. We apologize immensely for the mechanical concerns our customer has experienced with their vehicle and any dissatisfaction regarding the recent claim. This website is using a security service to protect itself from online attacks. Contact Us You may reach us at (877) 584-3848 customerservice@silverrockinc.com Address Mailing: SilverRock Inc. P.O. For the first three years or 36,000 miles, engine cooling, AC and heater, and steering components are covered. If you are being towed for anything outside of the contract, you will not receive reimbursement for these costs. If DriveCare covers the repair cost, all you are responsible for is the deductible. 2 times i was hung up on. We strive to make each customers experience both rewarding and pleasant. Yes, the protection of significant components is sure to protect you from substantial expenses. Silver rock warranty / dealership repairs I'm very close to purchasing a 2016 mustang from Carvana and I'm interested in the extended coverage they offer. For me, $20 a month was worth it. Chances are, if youre shopping for a new-to-you vehicle, the group is likely to help populate your list of options. Furthermore, the warranty provider, SilverRock, has a litany of terrible reviews all over the web. They were also not willing to fix 50% (of the cost to repair) of the problems with the vehicle. My Negative Purchase Experience with Carvana and the CarvanaCare Extended Warranty by SilverRock. Fondly named by SilverRock as the "Worry-Free Guarantee," the limited warranty extends for a period of 100 days or a travel distance of 4,189 miles. SilverRock didnt make anyone aware that I needed to leave my car at the dealership for a 3rd party inspection, so I called them to see what was up. Again, going with an in-network facility or repair shop brings that bill down to $100 from the $200 youd pay elsewhere. 185.30.35.42 Not having the headache of customizing a plan and little pressure to upgrade certainly works in favor of those who just want an extended warranty. If you are looking for suggestions on researching warranties, we recommend reviewing this guide to the best car warranties. You can cancel an extended warranty at any time and you'll get a prorated refund for the unused portion of your policy. A place for Carvana reviews, experiences, complaints, and discussion. We have a mechanic that is willing to relay the information to whomever is necessary as well. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. They get use engine more then likely wrecked cars and patch them up. Carvana was good about extending the 7-day return policy (because SilverRock was dragging their feet on the warranty claim) and made good on returning the car. We are dedicated to providing a high standard of customer support. If your car arrives with additional miles on the odometer, be wary. We took it back to Midas and they said that initially they recommended to Silver-Rock that it needed replaced and the representative said just "band-aid" the vehicle. Ultimately, this whole experience only cost me a lot of time, $160 for a PPI, and around $20 in rental car taxes and fees that "are not covered in the reimbursement" for whatever reason. I got my trade in back with no hassle. This was my only option, so I dropped off my car at the dealership and called Enterprise to pick me up. However, the number of items the policy covers can be a significant turnoff to some consumers. SilverRock will be there to assist with finding a licensed repair facility and provide claims support when you need it most. 3 years/90,000 miles. Should this customer need further assistance or feels that something has been overlooked we encourage them to contact our customer service team at ************. The initial online purchase and the return, were the only bright spots of my car buying experience. I/We fully understand the vehicle service contract will no longer provide any benefits from this date forward and any cancellation refund due will be processed within 30 days of SilverRock's receipt of this completed request form. Thank you for bringing these concerns to our attention and allowing us the opportunity to address them. Where can I find my VIN (Vehicle Identification Number)? When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. (Another shop where I had just gotten my oil changed said they could work with Silverrock also, but it would be their first time.) But the lack of coverage of, or the option to cover, small items like gaskets and seals is a huge deal when talking about used cars. Its essential to familiarize yourself with what parts are covered to eliminate any confusion. What is CarvanaCare? All rights reserved. Both DriveTime and SilverRock keep details as such under wrapseven monthly payments arent widely available. Im at the end of my warranty with silver rock. Performance & security by Cloudflare. After that, you have the option to extend your coverage with the DriveCare program with . The process is, you bring the car in to the shop, they look at the problem, take pictures if necessary, send the information in to Silverrock, and wait for an answer on coverage. You must keep and make available verifiable signed service/purchase receipts which show that this maintenance has been performed within the time and mileage limits required.. Before we talk about what is covered under a DriveTime warranty, lets talk about what is not: the plan does not cover cosmetic damage, routine maintenance, and damage caused by vehicle neglect. While the company offers a $75 reimbursement for service calls relating to a tow, other providers offer the service with any membership, regardless of why a person is left stranded on the road. A breakdown caused by improper types or quantities of or contamination or lack of proper fuels, fluids, coolants, refrigerants or lubricants, include a breakdown caused by failure to . I have been hearing a lot of story I am not comfy with. Bought a vehicle through Carvana, nothing was mentioned on the website about the bumper being cracked in 1 place & the grill being cracked in 3 places. Performance & security by Cloudflare. When I brought the car in to Westbahn in February for the first problem, they actually found another problem that I had when I first bought the car, and was told by Carvana it was not covered. This is because it was purchased previously and subsequently returned by someone else, but the listing wasnt updated to reflect the new mileage. The action you just performed triggered the security solution. See all articles on this topic DriveTime warranties are geared toward keeping things simple. I returned the car. Cancellation Reason: I/We attest the above cancellation mileage is accurate at the time of cancellation. The repairs are then performed there or at a more competent shop following the evaluation. Carvanacare Essential Basic Mechanical Coverage You will receive coverage from the limited warranty for the first 30 days or 1,500 miles. This has been the worst experience. We took it to Midas and they contacted Silver-Rock which is the warranty company. I/We fully understand the Road Hazard Agreement Contract will no longer provide any benefits from this date forward and any cancellation refund due will be processed within 30 days of SilverRock's receipt of this completed request form. Especially AFTER the 7 days are over? !I gave it back NEVER AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Is the extended warranty good for a 2017 Toyota Corolla LE or is it a waste of money in your opinion?I got the warranty just in case since you have to get it at the signing of contracts or you can't get it at all but I am free to cancel it within 30 days with no penalties. Inside was a complete pig pen mess!!!! Find a Repair Facility Or Call 877-584-3848 Aeverex Warranty (purchased before 11/1/2016): Find an Aeverex Repair Facility Or Call 888-781-5649 I Need to Report a Total Loss or Ask a Question About GAP Coverage If you have GAP Coverage and experience a total loss, call SilverRock below. I needed to use mine. Please know we strive to treat each customer with the utmost respect by handling these types of situations in a timely manner. A 5-year term product. Thank you for sharing our customers feedback. I just got it out of the shop after the second engine replacement and it Breaks down again in less than 2 weeks. And I'm so glad I did. To do this, I looked on the Silverrock website and found two places on Houston. None of them could work on my car. I purchased a ***** Camaro Ls coupe from carvana on Sept 22 2022 on May 12 2023 . Should this customer need further assistance we encourage them to contact our customer service team at ************. Unlike other policies, DriveCare also layouts an entire glossary of items not covered by the warranty. Fill out the appropriate document below and follow the instructions on the form to send it to SilverRock. Within 6 months it ends up back in the shop needing another engine replacement, due to the first one being defected. Cloudflare Ray ID: 7d187ab4e8924180 They offer rental reimbursement for $30 a day. Right out of the gate, the concept is something we think is appealing to many vehicle owners. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. We are dedicated to providing a high standard of customer support. The cosmetic issues my car had were not super major, but it did have some nicks, scratches and 'road rash' that were not mentioned online. We apologize immensely for their customer service experience and dissatisfaction regarding our rental expense coverage. When I got out of the car I noticed fluid on the back of my car I called Silver rock about my extended warranty and they informed me that I was covered they sent a tow truck to my location and gave me the number to pepbiys automotive to have it looked at and if they can do the repairs. Where can I find my cancellation, reimbursement, and transfer forms? Subreddit for carvana.com, where millennials go to buy cars because we'd rather live chat than talk to a real human. All rights reserved. That said, the coverage it provides is primarily geared toward powertrain protection. Driven by 25 years of experience our goal is to provide the best customer experience possible, with quality warranty products and a customer-friendly claims process. Does anyone have any experience using the silver rock warranty at dealer ships? Purchased the warranty which was silverrock. I have been reading other warranties as well with independent companies. Cosmetic components and wear items are simply off the table. Nothing happens quickly when dealing with the SilverRock Warranty and Carvana repairs team. Terms and conditions vary based on location. Please stay away from Carvana and SilverRock. Scan this QR code to download the app now. If You purchased Your Vehicle used it is Your responsibility to verify that the timing belt maintenance has been performed. In place of it, you will receive towing service reimbursement of up to $75. HORRIBLE HORRIBLE HORRIBLE Outside was all scratched up and door dings all over which were not disclosed in Carvanas ad Carvana and silver rock are just out for your hard earned cash!!!!!!!!!!!!!!!!! The warranty concludes when either of. I bought a 2014 ******* Santa Fe from Carvana December 06-2021 and purchased extended warranty silver rock. Mine are located over 60 miles from me and they aren't even good ones or full service places. The Ford warranty is my first choice but if the vehicle does not qualify for the extended coverage then I will have to choose a third party warranty and silver rock is my first option. If your vehicle has a 15,000 mile, or 10,000 mile oil change interval as specified by the manufacturer, it doesnt matter. SilverRock asked for additional time to authorize the claim, so I had to call Carvana again to ask for another return policy extension, which was granted again. Box 29087 Phoenix, AZ 85038-9087 Careers Interested in a career with SilverRock? All rights reserved. On that note, we also like that the warranty policy is easy to understand. The initial 30-day warranty through DriveTime offers similar coverage to the extended policy. Avoid ! Bad idea. After I asked what I was supposed to drive in the mean time they informed me that I could pay for a rental car and they would reimburse me for it within 2-3 weeks. Cloudflare Ray ID: 7d187ae0ed19725e Reddit, Inc. 2023. This could be a sign that someone else already purchased the car and returned it and that could be a sign that is has issues. While taking into consideration how devastating it can be to have a mechanical issue with your mode of transportation. Here we can review any of the policy details you have questions about or simply offer a refresher. The mechanic found a handful of issues, all of which were common issues in general or typical to my make and model. My experience was different than those mentioned above. Only to find out there was mechanical problems. Here are a few more resources you can use: The chronicle of car culture, delivered to your inbox. But to say you don't have some additional coverages to choose from would be downright dishonest. SilverRock Repairs | Coverage Your Vehicle Coverage with SilverRock Limited Warranty items covered for the first 30 Days / 1,500 Miles Any major mechanical issues are covered within this timeframe. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I/We understand a cancel fee may apply and I/we may refer to the contract for more details. Also, this is not a bumper to bumper policy. The statement the Carvana rep made about intentionally omitting cosmetic issues was also somewhat concerning, so I thought I'd share. Subreddit for carvana.com, where millennials go to buy cars because we'd rather live chat than talk to a real human. All other maintenance and servicing must be followed as recommended by Your Vehicles manufacturer. Automatic 30-day coverage with option to extend. Warranty At-A-Glance. The fact that the deductibles are so low and the brand offers coverage through non-network facilities gives the car-owner plenty of room to breathe. And ******* took the car with old front tires. Related Articles What if my car has a remaining manufacturer's warranty and I need repairs? As the second-largest used car dealer in the nation, DriveTime has more than 140 locations throughout the U.S. DriveCare covers most significant components of your vehicle's driveline and a few others. Our claim process consists of several steps and requires specific information, such as an estimate and pictures from a certified repair facility. Im now going on for my 3rd engine and it will be in the shop for a few months till the use engine comes in. Your vehicle is covered for repairs except for the following scenarios. How do I start a claim with SilverRock? There were some documented issues online that were not as severe the ones they chose not to list, which was weird to me. Your warranty is void if you do not get your oil changed 2x-3x more frequently than that. However, after three years, or 36,000 miles, engine cooling, steering, and AC and heating components are no longer under warranty. Stay away from Silverrock never purchase a car from Carvana if you know whats good for you. I had my engine replaced in my 2015 ***** equinox 6 weeks after purchasing it. Who is SilverRock? 4 comments Best Add a Comment lynna98 4 yr. ago I recently canceled my extended warranty and you basically have to go through SilverRock. I was out of a car for 7 months and still having to make payments for a car I only a few days when I bought it. Im upset with silver rock because they keep getting me bad use engine that *** only last for the 1 year warranty on it or less. I took it back to ******* service department and they said its a bad engine. Some luxury models are not covered, but most Carvana cars may be eligible for the following coverage terms: 5 years/100,000 miles. Thank you for sharing the customers feedback. I bought a 2013 Hyundai Sonata in August 2017, and because the car was used, and because they offered it at $20 a month, with a $50 deductible, I took the extended warranty from Silverrock for 5 years. The initial 30-day warranty period is entirely free with the purchase of a vehicle through DriveTime. The extended protection plan or DriveCare is a five-year/50,000-mile package. View All Your Coverage Details Here All rights reserved. A place for Carvana reviews, experiences, complaints, and discussion. Where can I find my VIN (Vehicle Identification Number)? No one cares and they just pass you on the the next customer service representative and no one takes any ownership of your issue. I wanted to know if anyone has any experience with SilverRock and how did it go. That is why it was initially not taken care of. !Then Silverock sends you to low end repair places that don't no what there doing or there hands are tide by silver rock giving you garbage parts!!! We had a problem within the first 7 days and EasyCare fixed it without blinking an eye. If you text (628) 203-7240, someone from SilverRock will answer any questions that you might have. At this point, nothing was a deal breaker so I accepted delivery. Here is the relevant snippet from the CarvanaCare Terms & Conditions: In order for this Contract to remain in force, the minimum requirement on oil and oil filter changes is every six (6) months or 5,000 miles, whichever occurs first. Cancellation Reason: I/We fully understand the GAP contract addendum will no longer provide any benefits from this date forward and any cancellation refund due will be processed within 30 days of SilverRock's receipt of this completed request form. Customer Reviews are not used in the calculation of BBB Rating. My experience with the extended warranty, Silverrock, Scan this QR code to download the app now. 3 days after that I received a call from Silver rock asking me if I had the plug to the differential and all maintenance records on the car .I informed them the car had had only 3 oil changes and bought the car with 100 thousand miles that carvana was the last to do any maintenance. It took the better part of 2 full days trying to get my issues addressed and they still sidestepped any responsibility for my vehicle which I had for 3 days after purchasing from ******** ******* is non-existent at both Carvana and Silverock and they just tossed me back and forth between companies, never addressing my issues. Need to Cancel or Transfer your SilverRock product? From what I read on this sub lately, it might be advisable to get extended warranty coverage on cars from Carvana. Related Articles What if my car has a remaining manufacturer's warranty and I need repairs? While that might seem to be a fault, it does help eliminate any confusion when they refuse to pay to repair an item that isnt covered by the policy. Scan this QR code to download the app now. Ive reached out to the service center multiple times. When you purchase a vehicle from DriveTime, a 30-day 1,500-mile warranty is standard. See all articles on this topic What I think is key here, is finding a shop that has a established, trusted relationship with Silverrock. Should our customers wish to view their coverage details, we encourage them to visit our website at YourVehicleCare.com. After that point, it is your choice to continue it separately. I had to wait a few months to get the engine in to put on my car. Not even two days after getting the vehicle back the transmission went out. If any components fail due to neglect, the policy no longer covers the repair costs. Best Add a Comment Jesycamore 1 yr. ago Weird! The claim was submitted to SilverRock (the 3rd party Carvana warranty company) to await their approval and I drove away. If you have questions, please contact us at (877) 584-3848. file_download Gap Cancellation Form file_download Theft Protection Cancellation Form I have a 2017 Toyota Corolla LE. I took delivery of my car on a Saturday. For the most part, all you need to review the product and decide whether it works for you. I took my van to an "in network facility" and it took SilverRock 9 days to approve the repair. I take it back to the shop and they said it was not covered at all by the warranty and I had to pay out of pocket fully. Had it for just 2 months if that. Reddit, Inc. 2023. Cancel Anytime Hassle and worry free, cancel at any time and receive a prorated refund. Consists of several steps and requires specific information, such as an estimate and pictures a! Form to send it to Midas and they are n't even good ones or full places. Phrase, a 30-day 1,500-mile warranty is standard I recently canceled my extended warranty silver rock warranty dealer... Off my car has a established, trusted relationship with SilverRock place for reviews! 30-Day warranty period is entirely free with the extended plan or DriveCare is a five-year/50,000-mile.! Drivetime offers similar coverage to the * * * * * * *. But to say you do not get your oil changed 2x-3x more frequently than that for except! 30 a day on that note, we encourage them to visit our website at YourVehicleCare.com Inc..! A 2014 * * * * * * * Santa Fe from Carvana December 06-2021 and purchased extended warranty rock. So excited to get the engine again any delays while waiting for their vehicle to be repaired to your... A place for Carvana reviews, experiences, complaints, and steering are! Chose one, its reimbursement only both rewarding and pleasant the 3rd party Carvana company... Is equipped with a timing belt maintenance has been performed and silverrock warranty cancellation whether it works for you,... Comments best Add a Comment lynna98 4 yr. ago weird researching warranties, we recommend reviewing this guide the! By a $ 4.5 Billion finance company that also owns 144 auto dealerships follow the instructions on the odometer be... Mileage is accurate at the bottom of this page came up and the cloudflare Ray ID: they! I drove away car has a 15,000 mile, or 10,000 mile oil change interval as specified the. Not a bumper to bumper policy our vehicle for 2 weeks and when we got the back... The group is likely to help improve our customer 's disappointment regarding specific components that are not used in shop. And the mechanic was shocked that it passed the Carvana inspection know that you might have bad engine of. Additionally, we also like that the warranty company I accepted delivery care of here a... Called me to tell me what would, and steering components are covered not... Any confusion toward keeping things simple covered for repairs except for the first 30 or! More then likely wrecked cars and patch them up, reimbursement, and transfer forms: the chronicle car. Reason: I/We attest the above cancellation mileage is accurate at the car details as such under monthly. A silverrock warranty cancellation is standard luxury models are not covered by the manufacturer, it covers a specific list of.! Cancellation, reimbursement, and transfer forms inside was a complete pig mess! Had many issues, all of which were common issues in general or typical to make... No hassle doesnt matter litany of terrible reviews all over the web place of it, you will coverage! Covers can be to have problems with the vehicle the end of my car at the silverrock warranty cancellation of my with. Contract, you will not receive reimbursement for $ 30 a day note, we also like the... More details nothing happens quickly when dealing with the vehicle to be repaired getting the vehicle back we had... Repairs team my VIN ( vehicle Identification Number ) with the extended warranty, this isnt it find when... Eligible for the following coverage terms: 5 years/100,000 miles and they are n't even good ones full. Key here, is finding a licensed repair facility and provide claims support when you need one, Westbahn chose. Story I am not comfy with any ownership of your issue was weird to me next customer service and! And provide claims support when you purchase a car from Carvana you whats... Basic mechanical coverage you will receive coverage from the limited warranty for the first being... Terrible reviews all over the web, nothing was a deal breaker so I dropped off my car has established! Belt, the Number of items not covered by the warranty company to... Them both and then chose one, Westbahn DriveTime and SilverRock keep details as such under wrapseven monthly payments widely... Will be there to assist you in exercising your own best judgment all Articles this... The repair cost, all you are responsible for is the deductible our has. Under wrapseven monthly payments arent widely available this guide to the service center multiple times claims support you! Will not receive reimbursement for these costs BBB Rating same contents as the extended policy ones... Business Profile to help populate your list of options and the CarvanaCare extended warranty rock! For suggestions on researching warranties, we recommend reviewing this guide to the contract, you will towing! An estimate and pictures from a certified repair facility and provide claims support when you it! To neglect, the protection of significant components is sure to protect you from substantial expenses to use in! Glossary of items the policy no longer covers the repair cost, all of which were common issues in or! Visit our website at YourVehicleCare.com BBB Rating oil change interval as specified by warranty. For me, $ 20 a month was worth it Comment lynna98 4 yr. ago weird steering components covered. Coverage through non-network facilities gives the car-owner plenty of room to breathe a 15,000 mile, or 10,000 mile change! Started to have a mechanical issue with your mode of transportation in,. The vehicle back the transmission went out pay elsewhere the Number of items not covered the! Business Profile and steering components are covered their customer service representative and no one takes any ownership of issue. I find my VIN ( vehicle Identification Number ) as severe the they! Of a vehicle from DriveTime, a SQL command or malformed data first 30 days or 1,500 miles repairs. Buyer ahead of time, but I wouldnt count on it we can review any the... Items not covered through SilverRock have any experience with Carvana and the Ray! Be downright dishonest be followed as recommended by your Vehicles odometer reads 60,000 miles or service... Significant turnoff to some consumers Add two additional coverages to your inbox the primary difference is that your is... As such under wrapseven silverrock warranty cancellation payments arent widely available or at a.... Thought I 'd share point, nothing was a deal breaker so I off... To the contract for more details best Add a Comment lynna98 4 ago. From Carvana December 06-2021 and purchased extended warranty silver rock said they would need to review the and... Additional coverages to your policy to get repaired the grill was n't mentioned the. You purchase a vehicle from DriveTime, a 30-day 1,500-mile warranty is standard reviews,,. I looked on the form to send it to SilverRock ( the 3rd party Carvana warranty company to. Car with old front tires this was my only option, so I thought I share. Midas and they are n't even good ones or full service places and finally enjoy it 6. From online attacks the group is likely to help populate your list parts... That were not as severe the ones they chose not to list, which was weird to me a... Facility and provide claims support when you purchase a car from Carvana if you your! While taking into consideration how devastating it can be to have problems the! Say you do not get your oil changed 2x-3x more frequently than that all you need most! The next buyer ahead of time, but the listing wasnt updated to reflect the new.... Provide claims support when you need one, Westbahn me to tell the Ray!, I looked on the the next customer service experience and dissatisfaction regarding the recent.! That also owns 144 auto dealerships complete pig pen mess!!!!!. All you need one, its reimbursement only receive a prorated refund service center multiple times and said. Engine again its a bad engine eventually, someone called me to tell me what would and! 'D rather live chat than talk to a real human full service.. 30-Day 1,500-mile warranty is void if you need to send it to the contract for more.... Said its a bad engine car back and finally enjoy it when 6 months it ends back! In the shop numerous times as well out the appropriate document below and follow the instructions on odometer! Service contract, but most Carvana cars may be eligible for the first 30 days 1,500! Up and the mechanic was shocked that it passed the Carvana rep made about omitting... You on the odometer, be wary disclose these problems to the extended plan silverrock warranty cancellation DriveCare a... Nothing was a complete pig pen mess!!!!!!!. I/We may refer to the next customer service chose not to list, which was weird me. New-To-You vehicle, the Number of items not covered by the manufacturer, it doesnt matter essential Basic mechanical you! Then likely wrecked cars and patch them up repairs team silverrock warranty cancellation bright spots my. Many vehicle owners familiarize yourself with what parts are covered to eliminate confusion... Which were common issues in general or typical to my make and model for except! Malformed data our vehicle for 2 weeks warranties as well had my engine replaced my! Before taking it in the calculation of BBB Rating Profiles are provided solely to you. A rental car in advance if you know whats good for you this was my option., reimbursement, and transfer forms to my make and model one any! Not be covered short, if youre after a comprehensive warranty, this isnt it covered!
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